11 Oct Tom Davenport on Knowledge Work
Picked up this link in David Gurteen’s newsletter today to an interview with Tom Davenport by CIO Insight magazine.
"They [knowledge workers] don’t like to be told what to do. They enjoy more autonomy than
other workers. Much of their work is invisible and hard to measure,
because it goes on inside their heads or outside the office." Tom Davenport
Seems to tie in quite well with some of my recent entries on knowledge work. Why the focus on knowledge work from Tom? Because he has written a new book on the subject, "Thinking for a Living: How to Get Better Performance and Results from
Knowledge Workers" (Harvard Business School Press, July 2005).
"In my latest book, Thinking for a Living, I developed a unique classification system for segmenting knowledge workers into four major categories
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